Frequently Asked Questions

How to Cancel Your Subscription

For Google (Android) Users:

We're sorry to see you go! Follow the steps below to cancel your subscription on Apple or Google devices:

1. Open the Google Play Store app.
2. Tap your profile icon in the top-right corner.
3. Select Payments & Subscriptions, then Subscriptions.
4. Find and tap the app subscription you want to cancel.
5. Tap Cancel Subscription and follow the prompts.

For more details, visit Google's Cancel Subscriptions page.

For Apple (iOS) Users:

1. Open the Settings app on your device.
2. Tap your Apple ID at the top (your name).
3. Select Subscriptions.
4. Find and tap the app subscription you want to cancel.
5. Tap Cancel Subscription and confirm.

For more details, visit Apple's Manage Subscriptions page.

Delete your CertifyIQ account

You can delete your account from the app or by emailing [email protected].

How to delete your account

1. In the mobile app, go to Account, then Support
2. Select Delete your account
3. On the confirmation window, tap Delete account
4. Your shared account and study history across all trades will be removed
5. If you wish to use the app again, you must create a new account

Request deletion without the app

Email [email protected] from the email address on your account. Include the CertifyIQ app name and say that you want to delete your account. If you cannot access that email address, contact us for help verifying ownership. Never send your password. This request applies to your shared CertifyIQ account across all trades.

Notes on deleting your account

Account deletion cannot be undone. Cleanup with connected services is handled separately; necessary financial records may be retained. Deleting your account does not cancel an App Store or Google Play subscription. Cancel it in your store settings to stop future charges. For help with a deletion request, email [email protected]. See our Privacy Policy for information about collection, use, and retention.